Project Request vs. Operational Request

The following are some guidelines that can be used to determine whether an effort is a project or an operational task:

  1. Project Request(One or more may apply)
    1. The effort will lead to the creation of a new system.
    2. The effort will introduce several new features/functionality to an existing system thereby altering it significantly.
    3. The scope of work:
      1. Requires significant co-ordination and requires a dedicated person to manage.
      2. Impacts a large number of users and will require extensive testing.
    4. Several departments will be involved in the execution.
    5. Users and/or end users have to be formally trained through:
      1. Training Services.
      2. Vendor training.
      3. Formal documentation and manuals.
  2. Operational Request(One or more may apply)
    1. The effort is considered routine maintenance to keep an existing system functioning and/or will alter it in a minor way.
    2. The scope of work:
      1. Can be managed by one or two technical resources and significant co-ordination is not required.
      2. Does not require extensive testing.
    3. Only a few departments will be involved in the execution.
    4. There are no training needs or a small number of users can be trained informally.

Project examples:

  1. Banner upgrade.
  2. Moving Oracle database from Solaris to Linux.
  3. Major Oracle upgrade.
  4. Development of a new application.
  5. Enhancement that significantly alters the functionality of an application.
  6. Implementing a new application.

Operational examples:

  1. Banner patches.
  2. OS patches.
  3. Oracle patches.
  4. Bug fixes, small enhancements to applications.
  5. Moving an application with a small number of users to a different OS.

If you have any further questions please email us at ict_pmo@nmsu.edu.